Waypoint Claims
Who signs in / Agencies

Place the business, service the book, see the money

Agency people keep their pipeline, their roster and licenses, their book, their commission ledger and their agency bill statements in one portal — and see their terms without being able to set them.

Most agency friction is a question the agency could answer themselves if the portal let them. Every one of those questions is somebody’s afternoon on both sides.

The question this answers
How much of our service work is answering the answerable?
Count the emails asking for a statement, a commission figure, a license status or a paperwork item. In the Producer Portal the agency sees its own book, its commission ledger, its producers’ licenses and what is expiring, and the paperwork the carrier asked for.

What an agency does without calling you

Scoped by the carrier
Keep Their Pipeline
Leads from new to won or lost, with a duplicate check. A won lead converts into an underwriting submission in one step.
See Their Own Book
Premium written, losses incurred, loss ratio and retention — scoped to the person’s own business unless the carrier widens it to the office or the rollup.
Read Their Commission Ledger
Every accrual and payment, with kind, rate and status. A ledger, not a generated statement document.
Keep Their Producers Licensed
Principals add producers and submit licenses for carrier review. An expired license is not a paperwork problem — it stops a bind.
Answer Agency Bill Statements
Mark lines paid, disputed or a different commission — on screen, by spreadsheet or from the agency’s own software. Nothing on the page moves money.
Both sides of the portal

What the carrier side sees

The same portal serves the agency and the carrier, and which side a person is on is a server fact. Carrier-side pages are absent for an agency login, not greyed out.

Agencies
Status, people, appointments, office authority, compliance file, licenses and e-signature envelopes
Hierarchy
Network, cluster and branch — the database refuses a fourth tier
Commission Schedules
Rates, overrides and contingent bonuses, set only on this side
Agency Performance
Written, incurred, loss ratio and commission accrued and paid
Activation
Refused until the compliance file is complete — E&O, W-9 and signed agreement by default
Where we are honest

Self-service is not no service

Removing routine questions makes room for the conversations that matter. It does not replace them.

Relationships Are Still Human
A portal answers the answerable. Appetite, program design and problem claims still need a phone call.
Adoption Takes Work
Agencies email because emailing works. Getting them into the portal is a change-management effort, not a launch announcement.
Commission Terms Are Yours
We compute from your published schedules. We ship none, and we do not advise on rates.

Read next

Count last week’s agency emails

Then count how many asked for something the agency could have looked up. That ratio is the whole business case.