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Waypoint Claims

Who we help / Agencies

Place the business, service the book, see the money

Producers quote and service their own book, see their own statements, and know their appointment status without asking anybody.

Most agency friction is a question the agency could answer themselves if the portal let them. Every one of those questions is somebody’s afternoon on both sides.

Walk an agency’s week

How much of our service work is answering the answerable?

Count the emails asking for a statement, a policy document, a commission figure or an appointment status. In most operations that is the majority of inbound agency traffic, and all of it is self-servable without any loss of control.

Scoped by role

What an agency does without calling you

  1. 01

    See their own book

    Producer-scoped for a producer, agency-scoped for a principal. Scope follows the role rather than a filter somebody remembers to set.

  2. 02

    Pull their own statements

    Commission statements per producer and per agency, available without a request being made of anybody.

  3. 03

    Check their own paperwork

    Appointment and license state with expiries visible while there is still time to renew rather than after a placement is refused.

  4. 04

    Work within the appointment wall

    License and appointment state gate placement at the point of quoting, so authority is a precondition rather than a later problem.

Both sides of the portal

What the carrier side sees

The same portal serves the agency and the carrier, with roles keeping the two firmly apart — an agency principal cannot reach another agency’s data at all.

Agencies

The appointed distribution, with status and history

Hierarchy

Agency, principal and producer structure as platform data

Schedules

Commission terms attached to the relationship

Performance

Production and mix by agency and producer

Termination

Stops placement, preserves the book and the record

Self-service is not no service

Removing routine questions makes room for the conversations that matter. It does not replace them.

Relationships are still human

A portal answers the answerable. Underwriting appetite, program design and problem claims still need a phone call.

Adoption takes work

Agencies email because emailing works. Getting them into the portal is a change-management effort, not a launch announcement.

Commission terms are yours

We compute accurately from your schedules. We ship none, and we do not advise on rates.

Count last week’s agency emails

Then count how many asked for something the agency could have looked up. That ratio is the whole business case.

Walk an agency’s week