Agency people keep their pipeline, their roster and licenses, their book, their commission ledger and their agency bill statements in one portal — and see their terms without being able to set them.
Most agency friction is a question the agency could answer themselves if the portal let them. Every one of those questions is somebody’s afternoon on both sides.
The same portal serves the agency and the carrier, and which side a person is on is a server fact. Carrier-side pages are absent for an agency login, not greyed out.
Removing routine questions makes room for the conversations that matter. It does not replace them.
Then count how many asked for something the agency could have looked up. That ratio is the whole business case.