Claims / Diary and deadlines
No claim goes quiet
Statutory deadlines worked out from your organization’s own statute book, tracked on every open claim and across the whole book — plus a diary that sets the next touch-point when a person forgets to.
A missed acknowledgement is not usually a knowledge failure. It is a visibility failure, and it is fixable structurally.
The question this answers
Who is responsible for knowing the deadline?
The platform works it out, so nobody has to remember the statute for a state they handle twice a year. Each claim’s Statutory Requirements tab lists every duty resolved against your statute book — acknowledge, accept or deny, pay — and Claim Compliance shows every open claim’s clock, nearest deadline first.
Clocks and diaries
Computed, then enforced
Per-claim Duties
Each clock shows its due date, whether it sits on the claim or one coverage line, and its standing. Satisfy records who met it and when.
Alerts Three Days Out
An acknowledgement or accept/deny deadline within 3 days rings the adjuster’s bell, beside any diary due today or overdue.
Automatic Diary Entries
Initial contact on every new claim, a 30-day file review on a claim with no diary activity, and review tasks for held mail, payment approvals and litigation holds.
An Exit Diary
Leave a claim you own with no diary set and the system sets one for the next day — “No Claim Diary Set - System Generated”.
What a claim cannot close with
Loose ends block closing
Each refusal names what stands in the way. When the last open line closes, a claim with nothing in the way moves to Pending Closure for a person to agree.
Open Reserve
“Set all reserves to $0 before closing.”
Pending Payment
A payment still waiting for approval
Open Diary
“Cannot close claim - 2 open diary entries must be completed first.”
Unreviewed Document
Any document not yet opened — the refusal says how many
Open SIU Referral Or Legal Matter
Neither can be closed around
Open Subclaim
Every claimant’s file must be closed first
Where we are honest
Where you still configure
The platform computes from rules. The rules for your states have to be right, and that is a shared responsibility.
Your Statute Book
Deadlines use your organization’s own statute book and time zone. Rule accuracy is your organization’s responsibility; regulatory notices help keep it current.
Not Legal Advice
The platform enforces the rules you hold. Determining your obligations is your counsel’s work.
A Visible Deadline Is Still A Deadline
Surfacing an aging clock does not do the work. It converts a compliance failure into a staffing decision, which is the most a system can honestly do.
Read next
Bring a deadline you nearly missed
We will show you where it would have appeared, how early, and on whose bell it would have rung.