Insurance operations, stated plainly Trust Request a Demo
Waypoint Claims

Who we help / MGAs and programs

Somebody else’s paper, and your reputation on it

Run a program end to end — bind on carrier paper, bill the premium, handle the claims — and report to the carrier without assembling it by hand.

An MGA lives or dies on the carrier relationship, and that relationship is mostly made of reporting accuracy and audit readiness.

Walk a program with us

What does a carrier audit of a program actually look for?

Whether you bound within authority, whether premium was handled correctly, whether claims were handled and reserved defensibly, and whether you can prove all three. Those are four different systems in most program operations, which is why the audit takes weeks.

Bind, bill, handle, report

A program in one record

  1. 01

    Authority is enforced, not remembered

    Bind ceilings are per-role and checked on execution. An authority breach is a refused action rather than an audit finding.

  2. 02

    Premium arithmetic is provable

    Installment splits reconcile to the rated premium before they are written, and commission accrues off one source.

  3. 03

    Claims are handled on the same record

    Coverage verified against the policy you bound, reserves the database keeps consistent, statutory clocks computed per jurisdiction.

  4. 04

    Carrier reporting runs on schedule

    Bordereaux in the carrier’s format, with rejections surfaced immediately rather than found at quarter end.

  5. 05

    The audit answer exists already

    One transition door, full audit trail including sensitive reads, and nothing destroyed.

Program pressure points

Where programs get into trouble

Each of these is a structural failure rather than a discipline failure, which is why more training does not fix them.

Pressure pointWhat removes it
Bound outside authorityPlatform ceiling checked at bind
Premium and claims disagreeOne record behind both
Bordereaux late or rejectedScheduled exchange, rejections surfaced same-day
Commission disputes with agenciesOne accrual, two views, one service
Audit takes weeksThe audit log already holds who, what, when and why

The carrier still sets the terms

The platform makes compliance with a program agreement observable. It does not negotiate one.

Authority comes from the agreement

We enforce the limits you configure. Whether the carrier granted them is a contractual matter.

Formats are per carrier

Each carrier’s reporting format is mapped once. Multiple carriers means multiple mappings.

Billing screens in build

The premium engines are complete and tested; the dedicated Billing Portal screens are the current build phase.

Bring your last carrier audit

The findings list, if you are willing. We will show you which findings are structurally impossible here and which are still down to practice.

Walk a program with us